Refund Policy

Last Updated: January 2026

We want you to be satisfied with Hylacore. If you are not completely happy with your subscription, we're here to help.

1. Subscription Refunds

We offer a 14-day money-back guarantee on all new annual subscriptions. If you cancel your subscription within 14 days of signing up, you will receive a full refund.

For monthly subscriptions, you can cancel at any time, but we do not offer refunds for partial months of service.

2. How to Request a Refund

To request a refund, please contact our support team at billing@hylacore.com with your account details and the reason for your request.

3. Processing Time

Refunds are processed within 5-10 business days and will be returned to your original method of payment.